Some versions such as the KN and N versions don’t have it and that could explain why your computer doesn’t recognize your Android device. Since the MTP protocol is related to WMP (Windows Media Player), you’ll need this last one for things to work. Close the phone’s settings and see if your computer will recognize your phone now.ĭo You Have the Media Feature Pack Installed?

If you want to transfer files, then your best bet would to choose the MTP (Media Transfer Protocol) option. You can change this setting on many Android devices by going to your device’s “ Settings” > “ Developer options” > scroll down to “ USB configuration” and tap on it.Ī new window will appear with various options.

If you don’t have your Android device set as a media device (MTP) your computer is not going to recognize it. It’s also a good idea to avoid the cheap imitation cables and go for original cables from the same brand as your phone.

The cable could be damaged and could have come that way from the factory. The cable you have could be for charging only when you need one for file transferring. Now, see if your computer will recognize your Android device.Įven if the cable you have isn’t that old, it’s still a good idea to try a different USB cable. Once you have developer options enabled, go into that option and tap on the USB debugging box. Hit the back button and you should now see the developer options right about About Device. To make sure it’s enabled you’ll need to go to “ Settings” > “ About phone” > “ Developer options“.Ĭan’t see the developer options? In that case, you’ll need to go to “ Settings” > “ About device” > “ Software info” and tap on the “ Build number” about seven times. Maybe the only thing you need to do is to enable USB debugging so your computer can detect your Android device.

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